Calleen’s Crystals Refund Policy

REFUND POLICY

Returns are accepted within 30 days of receiving any product from Calleen’s Crystals.

We ask that you notify us of your intent to return a product(s) before sending it. You may contact us with your intent to return information at Calleen@CalleenWilder.com.

Buyer pays for the return shipping. Please send all items via USPS First Class, Ground Advantage, or Priority Mail in a padded or protected envelope or container to:

Calleen’s Crystals
1547 N. State St., Suite 156
Greenfield, IN 46140

Once we receive the item(s) in acceptable condition, we will promptly refund the full purchase price (minus any shipping costs) of whatever items you have returned.

If something wasn’t received, or arrived broken, please contact us at Calleen@CalleenWilder.com. We will file an insurance claim with USPS. Once USPS approves the claim (5-10 business days), you will receive a check from Calleen’s Crystals for any damaged items.

In order to prove the damage to USPS, we will need pictures of all damaged packaging, as well as of the damaged products. Please retain all damaged packaging and products until USPS approves the claim. We will notify you when that happens. And, when your check is forthcoming.

Please include a phone number or email so we can reach out to you if there are any questions.